Fayez Abu Eid – Action Group
Palestinians residing in the Al-Muzayrib gathering, northwest of Daraa city, are facing persistent issues with the quality of medical services provided by the UNRWA health center in the town.
The most common complaints received by the Action Group from several Palestinian patients who sought treatment at the UNRWA clinic concern the repeated laboratory tests conducted on the same patient within a single week. Patients expressed confusion and frustration, questioning the necessity of such repetition””especially amid the harsh health and economic conditions that residents endure.
Patients emphasized that these repeated tests not only waste time and effort but can also impose unnecessary additional financial burdens and create inconsistencies in monitoring their medical conditions.
In addition, diabetic patients receiving treatment at the clinic reported another serious problem related to the insulin doses prescribed to them, stating that the doses are often unsuitable for their specific health conditions. This, in turn, causes unstable blood sugar levels and a deterioration in their overall health.
Frustrated by these issues, several patients voiced their concerns through the Action Group for Palestinians of Syria, calling on UNRWA’s administration to reassess the mechanisms of medical service delivery, particularly the redundancy of tests and the accuracy of insulin dosage determinations. They also urged the agency to strengthen the role of doctors in personally following up on patients’ cases and to update treatment protocols according to each patient’s condition.
A Palestinian activist from the Al-Muzayrib community stressed that the UNRWA health center in Al-Muzayrib requires a comprehensive review of its medical policies, noting that improving service quality and adhering to proper medical practices are essential to achieving better treatment outcomes.
Meanwhile, Abu Muhammad, a local resident, suggested that regular training for medical and technical staff, as well as the modernization of medical equipment and laboratory tools, could significantly improve the clinic’s performance and enhance the overall level of healthcare provided.
It is estimated that about 1,700 Palestinian families live in the Al-Muzayrib gathering in southern Daraa, struggling under harsh living conditions, a severe shortage of aid, high prices, and a lack of income sources.